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FAQ / Help

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Online Ordering

To make ordering from ToolPouchStore easy, we have installed a shopping cart system. To order any ToolPouchStore items just click the ‘Add to Cart’ button for the wanted items. After you have added all the items you want, click on the “PURCHASE ITEMS IN CART” on the bottom of the order pages and complete your order. You may always review the items in your shopping cart by clicking in the “REVIEW YOUR SHOPPING CART” on the bottom of the order pages. Thank you for shopping ToolPouchStore.com And to thank you for ordering with us we will provide FREE SHIPPING ON ANY ORDER OVER $100.00 IN CONTINENTAL U.S.A.

 

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

 

Shipping Charges

Utah residents will be subject to the Utah State Sales Tax of 7.05%.

Continental USA Orders UNDER $100 is $14.00 shipping. Alaska, Hawaii and Canada residents is $40.00 shipping to your order. New Zealand, Australia, Western Europe, United Kingdom residents is $40.00 shipping.

Shipping in continental United States by UPS Ground. Outside continental United States, shipping by US Postal Service, charged by weight and destination.

Customer is responsible for all import taxes, duties or surcharges. Orders are shipped once payment has cleared the financial institution.

 

Warranty

Please contact us if you have any problems whatsoever. All of the products are Made in the USA and come backed by a three year limited warranty.

Only that part or pouch of the combo that is found to be defective will be repaired or replaced. When merchandise is determined to be defective, We will replace or repair if returned to us transportation charges prepaid. Our liability under all warranties, express or implied, shall be limited to the replacement or repair of defective merchandise. However, we reserve the right to refuse products that show excessive wear or damage resulting from accident, misuse, alteration, or abuse.

 

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

 

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

 

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

 

I need a copy of my receipt/invoice.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

 

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

 

Refunds

Refunds are made upon receipt of returned merchandise in good condition within 30 days.

How do I contact you?

Please click on the contact us link in the footer (bottom left) for contact information.

Has my order shipped?

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.